Support owners after hours
Share approved opening, registration and emergency-route information at any time.
AI reception for veterinary practices
Give pet owners a helpful next step, day or night.
Answer practice questions, explain appointment processes and route urgent concerns using wording your veterinary team has approved.
Free to start · No card required · Launch on your own websiteIndependent vets, veterinary groups, referral centres and specialist animal clinics.
Give worried owners clarity without adding another interruption at reception.
Nexus handles the repeatable first step immediately, so customers are not left waiting and your people can concentrate on the work only they can do.
Why Nexus
Make every website enquiry more useful.
A practical first response for visitors and better context for the people who take over.
Reduce routine calls
Handle common questions about services, prices and practice processes.
Route with care
Use clear boundaries for urgent symptoms and questions requiring a veterinary professional.
Collect useful context
Pass the owner's details, animal type and reason for contact to the team.
The opportunity
Your customers already have questions.
Nexus gives them a clear next step without making your team answer the same enquiry repeatedly.
Concern does not follow office hours
Owners need to understand the practice's approved emergency route when the desk is closed.
Reception handles repeated questions
Registration, vaccinations, prescriptions and pricing create avoidable call volume.
Safety boundaries are essential
A chatbot must not diagnose an animal or replace advice from a veterinary professional.
Questions Nexus can handle
Useful answers at the moment they matter.
Train the chatbot on the details visitors actually need, then refine it from real conversation evidence.
- Are you accepting new clients?
- How do I register my pet?
- Do you treat rabbits?
- What are your emergency arrangements?
- How much is a vaccination?
- Can I order a repeat prescription?
Approved knowledge
Connect the information you trust.
- Services and species treated
- Registration and appointment processes
- Fees and payment information
- Vaccination and preventative-care pages
- Repeat prescription procedures
- Approved out-of-hours and emergency routes
Website pages, PDFs, Word documents, spreadsheets and plain text can all become managed knowledge sources.
Simple setup
From your current content to a working AI agent.
- 01
Connect your knowledge
Add the pages and files that describe your services, policies and customer journey.
- 02
Set the boundaries
Choose the tone, safe fallback, contact collection, handoff rules and any approved API tools.
- 03
Test and launch
Try real questions, install one script and use failed queries to improve what customers can find.
Connect the next step
Move beyond answers with secure external tools.
Connect registration or appointment availability while keeping clinical assessment and urgent decisions with qualified veterinary staff.
01Visitor asksA real customer need
→02Nexus checksYour approved API
→03Next stepAnswer, action or handoff
Built-in boundaries
Helpful does not mean uncontrolled.
Keep responses administrative, never diagnose, and present the practice's approved emergency instructions when a conversation may be urgent.
When AI is not enough
Keep the whole conversation when a person steps in.
Human handoff can notify your team and carry the visitor details, original question and transcript into live support. Failed queries remain a separate content-improvement signal, so you can see what the chatbot could not answer.
Start building your chatbotHANDOFF SUMMARYVets enquiry
- Visitor
- Contact details collected
- Intent
- Conversation summarised
- Context
- Full transcript included
- Status
- Ready for the team
Common questions
Launch with clear expectations.
Nexus is designed to stay manageable after launch: update sources, review conversations and change the rules without replacing your website.
How do we control what it says?+
Nexus answers from the website pages and documents you approve. You can test the chatbot before launch, review failed questions and update its knowledge whenever your information changes.
Can it decide whether a pet needs urgent treatment?+
No. It can present the practice's approved emergency instructions, but it should not diagnose, assess urgency or replace a veterinary professional.
Can a member of staff take over?+
Yes. Eligible plans can offer human support, notify the team and carry the visitor details and full conversation into the handoff.
How is the chatbot added to our website?+
Add one small JavaScript snippet to your website. You can restrict the widget to approved domains and customise its colours, welcome message and position.
Built for veterinary practices
Give your team time back without leaving customers waiting.
Start with your existing website content, connect the tools that matter and improve from real customer questions.
Start building freeCompare plansFree to start · No card required