Route by practice area
Identify the broad matter type and send it to the correct department.
AI enquiry triage for law firms
Help prospective clients reach the right legal team sooner.
Explain your services and intake process, collect non-confidential enquiry details and route each matter without attempting legal advice.
Free to start · No card required · Launch on your own websiteHigh-street solicitors, specialist firms, conveyancers and multi-department practices.
Spend less time triaging unsuitable enquiries and more time on work that needs legal judgement.
Nexus handles the repeatable first step immediately, so customers are not left waiting and your people can concentrate on the work only they can do.
Why Nexus
Make every website enquiry more useful.
A practical first response for visitors and better context for the people who take over.
Explain your intake process
Share consultation, fee and document information the firm has approved.
Collect safer first details
Ask for only the information your enquiry policy permits at this stage.
Avoid advice boundaries
Keep the chatbot focused on firm information rather than legal interpretation.
The opportunity
Your customers already have questions.
Nexus gives them a clear next step without making your team answer the same enquiry repeatedly.
Visitors do not know the right department
A guided conversation can identify the relevant practice area without judging the case.
Early enquiries may contain sensitive information
The chatbot needs clear instructions about what not to request or retain.
Legal advice must remain with professionals
General web content cannot become personalised legal advice or an assessment of prospects.
Questions Nexus can handle
Useful answers at the moment they matter.
Train the chatbot on the details visitors actually need, then refine it from real conversation evidence.
- Do you handle employment disputes?
- Can you help with a house purchase?
- How does the first consultation work?
- Do you offer fixed fees?
- Which office should I contact?
- What information should I prepare?
Approved knowledge
Connect the information you trust.
- Practice areas and exclusions
- Office locations and opening hours
- Consultation and intake process
- Published fee information
- Documents clients may need
- Privacy and urgent-contact wording
Website pages, PDFs, Word documents, spreadsheets and plain text can all become managed knowledge sources.
Simple setup
From your current content to a working AI agent.
- 01
Connect your knowledge
Add the pages and files that describe your services, policies and customer journey.
- 02
Set the boundaries
Choose the tone, safe fallback, contact collection, handoff rules and any approved API tools.
- 03
Test and launch
Try real questions, install one script and use failed queries to improve what customers can find.
Connect the next step
Move beyond answers with secure external tools.
Connect conflict-check intake, consultation booking or your CRM while preventing confidential detail from being requested too early.
01Visitor asksA real customer need
→02Nexus checksYour approved API
→03Next stepAnswer, action or handoff
Built-in boundaries
Helpful does not mean uncontrolled.
Keep responses to firm-approved service and process information, avoid legal advice, and prevent visitors from submitting unnecessary confidential material through the initial chat.
When AI is not enough
Keep the whole conversation when a person steps in.
Human handoff can notify your team and carry the visitor details, original question and transcript into live support. Failed queries remain a separate content-improvement signal, so you can see what the chatbot could not answer.
Start building your chatbotHANDOFF SUMMARYSolicitors enquiry
- Visitor
- Contact details collected
- Intent
- Conversation summarised
- Context
- Full transcript included
- Status
- Ready for the team
Common questions
Launch with clear expectations.
Nexus is designed to stay manageable after launch: update sources, review conversations and change the rules without replacing your website.
How do we control what it says?+
Nexus answers from the website pages and documents you approve. You can test the chatbot before launch, review failed questions and update its knowledge whenever your information changes.
Will it give legal advice?+
No. Configure it to explain the firm's published services and intake process only, with clear wording that legal advice and case assessment come from a qualified professional.
Can a member of staff take over?+
Yes. Eligible plans can offer human support, notify the team and carry the visitor details and full conversation into the handoff.
How is the chatbot added to our website?+
Add one small JavaScript snippet to your website. You can restrict the widget to approved domains and customise its colours, welcome message and position.
Built for solicitors and law firms
Give your team time back without leaving customers waiting.
Start with your existing website content, connect the tools that matter and improve from real customer questions.
Start building freeCompare plansFree to start · No card required