Never rely on voicemail alone
Collect the customer's issue, postcode and preferred contact details immediately.
AI lead capture for plumbers
Capture the job details while you are out doing the work.
Qualify plumbing enquiries, explain your service area and collect the information you need to prioritise a call-back.
Free to start · No card required · Launch on your own websiteIndependent plumbers, local plumbing teams, maintenance companies and emergency services.
Stay on the tools while every new enquiry gets an immediate first response.
Nexus handles the repeatable first step immediately, so customers are not left waiting and your people can concentrate on the work only they can do.
Why Nexus
Make every website enquiry more useful.
A practical first response for visitors and better context for the people who take over.
Qualify each enquiry
Ask structured questions before the job reaches you or your office team.
Set clear expectations
Explain service areas, working hours, call-out policies and quote processes.
Prioritise genuine urgency
Route enquiries according to the emergency wording and process you provide.
The opportunity
Your customers already have questions.
Nexus gives them a clear next step without making your team answer the same enquiry repeatedly.
You cannot answer while on a job
A potential customer may contact the next plumber if they cannot get a quick response.
Enquiries often lack useful detail
A name and number alone does not tell you the issue, location or urgency.
Coverage and availability vary
Customers need accurate expectations without the chatbot inventing a time or price.
Questions Nexus can handle
Useful answers at the moment they matter.
Train the chatbot on the details visitors actually need, then refine it from real conversation evidence.
- Do you cover my postcode?
- Can you attend an emergency leak?
- How soon can someone come out?
- Do you repair unvented cylinders?
- What information do you need for a quote?
- Are you insured?
Approved knowledge
Connect the information you trust.
- Services and qualifications
- Postcodes and service area
- Opening and emergency hours
- Call-out and quotation policies
- Common preparation guidance
- Contact and call-back process
Website pages, PDFs, Word documents, spreadsheets and plain text can all become managed knowledge sources.
Simple setup
From your current content to a working AI agent.
- 01
Connect your knowledge
Add the pages and files that describe your services, policies and customer journey.
- 02
Set the boundaries
Choose the tone, safe fallback, contact collection, handoff rules and any approved API tools.
- 03
Test and launch
Try real questions, install one script and use failed queries to improve what customers can find.
Connect the next step
Move beyond answers with secure external tools.
Connect postcode coverage, job intake or diary availability to turn a vague enquiry into a useful call-back brief.
01Visitor asksA real customer need
→02Nexus checksYour approved API
→03Next stepAnswer, action or handoff
When AI is not enough
Keep the whole conversation when a person steps in.
Human handoff can notify your team and carry the visitor details, original question and transcript into live support. Failed queries remain a separate content-improvement signal, so you can see what the chatbot could not answer.
Start building your chatbotHANDOFF SUMMARYPlumbers enquiry
- Visitor
- Contact details collected
- Intent
- Conversation summarised
- Context
- Full transcript included
- Status
- Ready for the team
Common questions
Launch with clear expectations.
Nexus is designed to stay manageable after launch: update sources, review conversations and change the rules without replacing your website.
How do we control what it says?+
Nexus answers from the website pages and documents you approve. You can test the chatbot before launch, review failed questions and update its knowledge whenever your information changes.
Will it promise a price or arrival time?+
Only if that exact information is available in the approved knowledge or through a connected availability tool. Otherwise it can collect the details for a quote or call-back.
Can a member of staff take over?+
Yes. Eligible plans can offer human support, notify the team and carry the visitor details and full conversation into the handoff.
How is the chatbot added to our website?+
Add one small JavaScript snippet to your website. You can restrict the widget to approved domains and customise its colours, welcome message and position.
Built for plumbing businesses
Give your team time back without leaving customers waiting.
Start with your existing website content, connect the tools that matter and improve from real customer questions.
Start building freeCompare plansFree to start · No card required