Capture heating leads
Collect boiler type, fault description, postcode and contact preference.
AI enquiries for heating businesses
Qualify boiler and heating enquiries without interrupting the job.
Answer approved questions about servicing, installations and coverage while safely routing gas emergencies to the right official advice.
Free to start · No card required · Launch on your own websiteGas Safe engineers, boiler installers, heating contractors and maintenance providers.
Protect focused job time without leaving the next customer waiting.
Nexus handles the repeatable first step immediately, so customers are not left waiting and your people can concentrate on the work only they can do.
Why Nexus
Make every website enquiry more useful.
A practical first response for visitors and better context for the people who take over.
Explain your services
Share the brands, systems, qualifications and areas your team actually covers.
Protect emergency messaging
Use fixed approved instructions for suspected gas or carbon-monoxide emergencies.
Reduce unsuitable enquiries
Help visitors understand whether the job fits your services before the call-back.
The opportunity
Your customers already have questions.
Nexus gives them a clear next step without making your team answer the same enquiry repeatedly.
Urgent and routine jobs arrive together
Your team needs enough structured detail to distinguish a service enquiry from an emergency route.
Customers ask about many systems
Brands, fuel types and services must be answered from your actual capabilities.
Safety wording cannot be improvised
Gas and carbon-monoxide concerns require a fixed, approved response rather than generated advice.
Questions Nexus can handle
Useful answers at the moment they matter.
Train the chatbot on the details visitors actually need, then refine it from real conversation evidence.
- Do you service my boiler brand?
- Are you Gas Safe registered?
- Do you cover my postcode?
- Can I book an annual service?
- Do you install heat pumps?
- What should I do if I smell gas?
Approved knowledge
Connect the information you trust.
- Qualifications and registration details
- Boiler brands and heating systems
- Service areas and hours
- Servicing and installation processes
- Warranty and finance information
- Fixed emergency safety wording
Website pages, PDFs, Word documents, spreadsheets and plain text can all become managed knowledge sources.
Simple setup
From your current content to a working AI agent.
- 01
Connect your knowledge
Add the pages and files that describe your services, policies and customer journey.
- 02
Set the boundaries
Choose the tone, safe fallback, contact collection, handoff rules and any approved API tools.
- 03
Test and launch
Try real questions, install one script and use failed queries to improve what customers can find.
Connect the next step
Move beyond answers with secure external tools.
Connect service-area checks, boiler-service intake or availability while locking emergency guidance to your approved safety wording.
01Visitor asksA real customer need
→02Nexus checksYour approved API
→03Next stepAnswer, action or handoff
Built-in boundaries
Helpful does not mean uncontrolled.
Use locked emergency wording for suspected gas or carbon-monoxide issues and never let the model substitute its own troubleshooting steps.
When AI is not enough
Keep the whole conversation when a person steps in.
Human handoff can notify your team and carry the visitor details, original question and transcript into live support. Failed queries remain a separate content-improvement signal, so you can see what the chatbot could not answer.
Start building your chatbotHANDOFF SUMMARYGas engineers enquiry
- Visitor
- Contact details collected
- Intent
- Conversation summarised
- Context
- Full transcript included
- Status
- Ready for the team
Common questions
Launch with clear expectations.
Nexus is designed to stay manageable after launch: update sources, review conversations and change the rules without replacing your website.
How do we control what it says?+
Nexus answers from the website pages and documents you approve. You can test the chatbot before launch, review failed questions and update its knowledge whenever your information changes.
How are gas emergencies handled?+
Configure a fixed emergency response using the official instructions and telephone number you approve. The chatbot should not troubleshoot or delay an emergency report.
Can a member of staff take over?+
Yes. Eligible plans can offer human support, notify the team and carry the visitor details and full conversation into the handoff.
How is the chatbot added to our website?+
Add one small JavaScript snippet to your website. You can restrict the widget to approved domains and customise its colours, welcome message and position.
Built for gas and heating engineers
Give your team time back without leaving customers waiting.
Start with your existing website content, connect the tools that matter and improve from real customer questions.
Start building freeCompare plansFree to start · No card required