Remove buying friction
Answer product, compatibility, delivery and policy questions on the product page.
AI support for ecommerce
Turn product questions into confident purchases.
Help shoppers compare products, understand delivery and returns, and find the right next step without waiting for an inbox reply.
Free to start · No card required · Launch on your own websiteDTC brands, specialist retailers, growing online stores and multi-brand catalogues.
Spend less time repeating policies and more time growing the store.
Nexus handles the repeatable first step immediately, so customers are not left waiting and your people can concentrate on the work only they can do.
Why Nexus
Make every website enquiry more useful.
A practical first response for visitors and better context for the people who take over.
Guide product discovery
Use approved catalogue information to help shoppers narrow down suitable options.
Deflect repetitive tickets
Resolve common pre-sale and post-sale questions before they reach support.
Connect useful tools
Add approved APIs for order status, stock checks or other store-specific actions.
The opportunity
Your customers already have questions.
Nexus gives them a clear next step without making your team answer the same enquiry repeatedly.
Questions interrupt checkout
Uncertainty about size, compatibility or delivery gives shoppers a reason to leave.
Support repeats the same answers
Returns, shipping and product questions consume time that could go to complex cases.
Catalogues change frequently
Product information must stay controlled and easy to resynchronise as the store evolves.
Questions Nexus can handle
Useful answers at the moment they matter.
Train the chatbot on the details visitors actually need, then refine it from real conversation evidence.
- Which size should I order?
- Does this work with my device?
- When will my order arrive?
- Can I change my delivery address?
- What is your returns policy?
- Is this product back in stock soon?
Approved knowledge
Connect the information you trust.
- Product descriptions and specifications
- Delivery options and cut-off times
- Returns, exchanges and warranties
- Sizing and compatibility guides
- Promotions and loyalty information
- Care instructions and common troubleshooting
Website pages, PDFs, Word documents, spreadsheets and plain text can all become managed knowledge sources.
Simple setup
From your current content to a working AI agent.
- 01
Connect your knowledge
Add the pages and files that describe your services, policies and customer journey.
- 02
Set the boundaries
Choose the tone, safe fallback, contact collection, handoff rules and any approved API tools.
- 03
Test and launch
Try real questions, install one script and use failed queries to improve what customers can find.
Connect the next step
Move beyond answers with secure external tools.
Connect approved stock, order-status or returns endpoints so customers can get useful account-specific answers without exposing store credentials.
01Visitor asksA real customer need
→02Nexus checksYour approved API
→03Next stepAnswer, action or handoff
When AI is not enough
Keep the whole conversation when a person steps in.
Human handoff can notify your team and carry the visitor details, original question and transcript into live support. Failed queries remain a separate content-improvement signal, so you can see what the chatbot could not answer.
Start building your chatbotHANDOFF SUMMARYEcommerce enquiry
- Visitor
- Contact details collected
- Intent
- Conversation summarised
- Context
- Full transcript included
- Status
- Ready for the team
Common questions
Launch with clear expectations.
Nexus is designed to stay manageable after launch: update sources, review conversations and change the rules without replacing your website.
How do we control what it says?+
Nexus answers from the website pages and documents you approve. You can test the chatbot before launch, review failed questions and update its knowledge whenever your information changes.
Can it check an order or stock level?+
Yes, when you connect a suitable API tool. Tool calls are separately configured, secured and limited to the information and actions you approve.
Can a member of staff take over?+
Yes. Eligible plans can offer human support, notify the team and carry the visitor details and full conversation into the handoff.
How is the chatbot added to our website?+
Add one small JavaScript snippet to your website. You can restrict the widget to approved domains and customise its colours, welcome message and position.
Built for ecommerce stores
Give your team time back without leaving customers waiting.
Start with your existing website content, connect the tools that matter and improve from real customer questions.
Start building freeCompare plansFree to start · No card required