Reduce reception pressure
Handle routine questions while your team focuses on patients in the practice.
AI reception for dental practices
Answer patient questions before they become missed appointments.
Give patients clear, practice-approved answers about treatments, fees, opening hours and appointment steps—then pass sensitive or urgent enquiries to your team.
Free to start · No card required · Launch on your own websiteIndependent practices, dental groups, specialist clinics and cosmetic dentists.
Fewer routine calls. More attention for the patient in front of you.
Nexus handles the repeatable first step immediately, so customers are not left waiting and your people can concentrate on the work only they can do.
Why Nexus
Make every website enquiry more useful.
A practical first response for visitors and better context for the people who take over.
Capture treatment interest
Collect useful context for implants, Invisalign, whitening and other enquiries.
Keep answers approved
Use your own treatment, fee and policy information rather than generic advice.
Spot information gaps
See which questions patients ask that your current content does not answer.
The opportunity
Your customers already have questions.
Nexus gives them a clear next step without making your team answer the same enquiry repeatedly.
Calls arrive while the team is busy
Patients still need an answer when reception is helping someone else or the practice is closed.
High-value enquiries need context
A bare contact form rarely explains the treatment, concern or timeframe behind an enquiry.
Clinical boundaries matter
Administrative support must not drift into diagnosis, treatment advice or unsafe reassurance.
Questions Nexus can handle
Useful answers at the moment they matter.
Train the chatbot on the details visitors actually need, then refine it from real conversation evidence.
- Do you accept new NHS patients?
- How much is a hygiene appointment?
- What happens at a dental implant consultation?
- Do you offer emergency appointments?
- Can I spread the cost of treatment?
- Where can I park?
Approved knowledge
Connect the information you trust.
- Treatments and patient journeys
- Fees, finance and membership plans
- Opening hours and locations
- New-patient and emergency policies
- Aftercare information approved by the practice
- Parking, accessibility and contact details
Website pages, PDFs, Word documents, spreadsheets and plain text can all become managed knowledge sources.
Simple setup
From your current content to a working AI agent.
- 01
Connect your knowledge
Add the pages and files that describe your services, policies and customer journey.
- 02
Set the boundaries
Choose the tone, safe fallback, contact collection, handoff rules and any approved API tools.
- 03
Test and launch
Try real questions, install one script and use failed queries to improve what customers can find.
Connect the next step
Move beyond answers with secure external tools.
Connect appointment availability or a patient enquiry system so Nexus can move a patient towards the right next step without inventing a slot.
01Visitor asksA real customer need
→02Nexus checksYour approved API
→03Next stepAnswer, action or handoff
Built-in boundaries
Helpful does not mean uncontrolled.
Nexus can be instructed to provide administrative information only, avoid diagnosis and direct urgent symptoms to the practice's approved emergency route.
When AI is not enough
Keep the whole conversation when a person steps in.
Human handoff can notify your team and carry the visitor details, original question and transcript into live support. Failed queries remain a separate content-improvement signal, so you can see what the chatbot could not answer.
Start building your chatbotHANDOFF SUMMARYDentists enquiry
- Visitor
- Contact details collected
- Intent
- Conversation summarised
- Context
- Full transcript included
- Status
- Ready for the team
Common questions
Launch with clear expectations.
Nexus is designed to stay manageable after launch: update sources, review conversations and change the rules without replacing your website.
How do we control what it says?+
Nexus answers from the website pages and documents you approve. You can test the chatbot before launch, review failed questions and update its knowledge whenever your information changes.
Will it give medical advice?+
It should not. Configure the chatbot to stay within the practice-approved information, avoid diagnosis and use your specified urgent-care or emergency wording when appropriate.
Can a member of staff take over?+
Yes. Eligible plans can offer human support, notify the team and carry the visitor details and full conversation into the handoff.
How is the chatbot added to our website?+
Add one small JavaScript snippet to your website. You can restrict the widget to approved domains and customise its colours, welcome message and position.
Built for dental practices
Give your team time back without leaving customers waiting.
Start with your existing website content, connect the tools that matter and improve from real customer questions.
Start building freeCompare plansFree to start · No card required